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Can't send emails since update

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by Matt

mjaa1116
mjaa1116
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Hi there, I am experiencing an issue with a Siteground email address since the last TB update. I have two other email addresses with another host that work. Just the one does not. I can receive, but not send/answer.

The error message keeps popping up, saying that TB can't connect to the server with my user name. The settings have worked before the update without any problem. I contacted Siteground and they say there is no issue from their side.

Can anyone help?

Thank you!

Hi there, I am experiencing an issue with a Siteground email address since the last TB update. I have two other email addresses with another host that work. Just the one does not. I can receive, but not send/answer. The error message keeps popping up, saying that TB can't connect to the server with my user name. The settings have worked before the update without any problem. I contacted Siteground and they say there is no issue from their side. Can anyone help? Thank you!

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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https://support.mozilla.org/kb/cannot-send-messages

mjaa1116
mjaa1116 Question owner
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I checked every step of the link you posted before I published my problem. That would have been to easy... Thanks though.

Modified by mjaa1116

Matt
Matt
  • Moderator
  • Top 10 Contributor
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perhaps post the error message verbatim.

do you use TLS or SSL in your connection security? try it with connection security set to none and see if that works.