Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot connect with mail server

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

ronnieg44
ronnieg44
more options

This may be a repeated post. If so I'm sorry. I seem to have hit a wrong button and there was no acknowledgment that the question was posted. So I'm re-posting it.

My wife uses an HP desk top computer with Windows 10. She has used Thunderbird for email for three years. Suddenly on 11-17 she could not receive or send messages and received an error message that reads, "Sending of password for user edithg@bellsouth.net did not succeed. Mail server inbound.att.net responded server error. Please try again later."

I restored Windows system settings for 11-16 but she still receives the error message. She has tons of we-mail messages on Thunderbird that she does not want to lose, so uninstalling and reinstalling does not appear to be an option.

Do you have a suggestion?

This may be a repeated post. If so I'm sorry. I seem to have hit a wrong button and there was no acknowledgment that the question was posted. So I'm re-posting it. My wife uses an HP desk top computer with Windows 10. She has used Thunderbird for email for three years. Suddenly on 11-17 she could not receive or send messages and received an error message that reads, "Sending of password for user edithg@bellsouth.net did not succeed. Mail server inbound.att.net responded server error. Please try again later." I restored Windows system settings for 11-16 but she still receives the error message. She has tons of we-mail messages on Thunderbird that she does not want to lose, so uninstalling and reinstalling does not appear to be an option. Do you have a suggestion?

All Replies (3)

sfhowes
sfhowes
  • Top 10 Contributor
more options

See https://support.mozilla.org/en-US/questions/1313640

ronnieg44
ronnieg44 Question owner
more options

Every time my wife sends an email she has to type her outbound password. How do you save your outbound password so that this is not necessary.

Also now, every time she sends an email she receives a copy.

Thanks.

sfhowes
sfhowes
  • Top 10 Contributor
more options

There should be a box in the password prompt window to check and have it saved in Saved Passwords, but if the box is missing, see this article:

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird#No_checkbox_to_remember_passwords

If the preference is set correctly and it still doesn't work, delete logins.json, cert9.db and key4.db from the profile folder (all account passwords will be erased), restart TB. and enter the password when prompted and check the box.