Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird stopped working on 1/12/2020

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by Wayne Mery

OzBoz
OzBoz
more options

Hi, Thunderbird stopped working on my desktop at the beginning of this month with no input from me. I checked the server settings with those on my laptop, which was still working with Thunderbird, and made sure they were the same. It made no difference.

Very strange , no in or out messages on the desktop, with the same settings on the laptop. They both are version 78.5.1 but the desktop is 64bit while the laptop is 32bit.

It's obviously not the server or the settings, so must be something has changed with the desktop version.

Any help would be appreciated thanks

Cheers

Hi, Thunderbird stopped working on my desktop at the beginning of this month with no input from me. I checked the server settings with those on my laptop, which was still working with Thunderbird, and made sure they were the same. It made no difference. Very strange , no in or out messages on the desktop, with the same settings on the laptop. They both are version 78.5.1 but the desktop is 64bit while the laptop is 32bit. It's obviously not the server or the settings, so must be something has changed with the desktop version. Any help would be appreciated thanks Cheers

Chosen solution

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products.

You might also inform ESET that they have broken your system. The problem is being reported by hundreds of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

Read this answer in context 👍 0

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products.

You might also inform ESET that they have broken your system. The problem is being reported by hundreds of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/