We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to log in to a website

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

john529
john529
more options

I have an account with a company which deals with international money transfers. I have used this account for several years. Recently I have been unable to login (presumably because Firefox has issues with the website) and on calling the company they say I should "try using Google Chrome". I am unhappy about this - I prefer not to use a "commercial" browser and I'm particularly unhappy about using some part of the Google organisation. Please advise BTW every time I open Windows I get an invitation to use Microsoft Edge as my default browser - I thought companies were not permitted to "push" their products like this. Thanks John (British, living in France)

I have an account with a company which deals with international money transfers. I have used this account for several years. Recently I have been unable to login (presumably because Firefox has issues with the website) and on calling the company they say I should "try using Google Chrome". I am unhappy about this - I prefer not to use a "commercial" browser and I'm particularly unhappy about using some part of the Google organisation. Please advise BTW every time I open Windows I get an invitation to use Microsoft Edge as my default browser - I thought companies were not permitted to "push" their products like this. Thanks John (British, living in France)

All Replies (2)

FredMcD
FredMcD
more options

john529 said
BTW every time I open Windows I get an invitation to use Microsoft Edge as my default browser - I thought companies were not permitted to "push" their products like this.

You would need to take that up here; https://support.microsoft.com

http://answers.microsoft.com/en-US/windows/forum/windows_10

FredMcD
FredMcD
more options

john529 said
Recently I have been unable to logi

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.