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Firefox PDF viewer display old version of an overwritten PDF

  • 3 replies
  • 1 has this problem
  • 8 views
  • Last reply by mezcalsss

mezcalsss
mezcalsss
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Hi, we are web-designer.

We have replaced the first 2 PDF in the page https://www.gazebo.it/documenti-certificazioni/:

https://www.gazebo.it/documenti-certificazioni/iso-9001-2015-web.pdf https://www.gazebo.it/documenti-certificazioni/iso-14001-2015-web.pdf

With firefox the preview still show the old version pdf, but if you download it, the version is correct.

The difference between two versions is in the first box bottom left: old one has only text, new one has a “Istituto Giordano” logo.

With Chrome, Safari, Opera, Edge, Explorer there are no issue.

Only firefox has this issue.

We tried to clear cache, browse in anonymous, modify PDF name... with no luck.

Thanks! Ste

Hi, we are web-designer. We have replaced the first 2 PDF in the page https://www.gazebo.it/documenti-certificazioni/: https://www.gazebo.it/documenti-certificazioni/iso-9001-2015-web.pdf https://www.gazebo.it/documenti-certificazioni/iso-14001-2015-web.pdf With firefox the preview still show the old version pdf, but if you download it, the version is correct. The difference between two versions is in the first box bottom left: old one has only text, new one has a “Istituto Giordano” logo. With Chrome, Safari, Opera, Edge, Explorer there are no issue. Only firefox has this issue. We tried to clear cache, browse in anonymous, modify PDF name... with no luck. Thanks! Ste

Chosen solution

The issue was the digital signature. Firefox preview can't display it correctly, so we have recreated PDFs without it, with signature printed as image. Thanks!

Read this answer in context 👍 1

All Replies (3)

mezcalsss
mezcalsss Question owner
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Solved

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can you mark it as solved. Also, let us know what was the fix.

mezcalsss
mezcalsss Question owner
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Chosen Solution

The issue was the digital signature. Firefox preview can't display it correctly, so we have recreated PDFs without it, with signature printed as image. Thanks!