Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

SMTP trouble

  • 1 reply
  • 2 have this problem
  • 10 views
  • Last reply by sfhowes

weatherbird1111
weatherbird1111
more options

I recently downloaded Thunderbird and set up my personal email and business emails . My personal one works perfectly but my business one can receive but not send emails both are roadrunner accounts with mail.twc.com settings for both emails and the one smtp server

I recently downloaded Thunderbird and set up my personal email and business emails . My personal one works perfectly but my business one can receive but not send emails both are roadrunner accounts with mail.twc.com settings for both emails and the one smtp server

Chosen solution

Do you have two smtp servers that have the same settings except for the User Name (email address), or are both accounts sending through the same server (with the personal User Name)? Right-click an account in the Folder Pane, Settings, and look for Outgoing Server (SMTP) in the right pane. Click Edit SMTP server... to compare the User Name with the User Name of the account. Add additional smtp servers in Outgoing Server (SMTP) at the bottom left of Account Settings if necessary, then point each account to the correct smtp.

Read this answer in context 👍 0

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Do you have two smtp servers that have the same settings except for the User Name (email address), or are both accounts sending through the same server (with the personal User Name)? Right-click an account in the Folder Pane, Settings, and look for Outgoing Server (SMTP) in the right pane. Click Edit SMTP server... to compare the User Name with the User Name of the account. Add additional smtp servers in Outgoing Server (SMTP) at the bottom left of Account Settings if necessary, then point each account to the correct smtp.