Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Automatic download on 26th January

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

rosaliegibbs06
rosaliegibbs06
more options

Since the automatic download on 26th January I have no Windows 10. I cannot access it. I have no screensave picture or icons on the bottom toolbar. I cannot use the Windows Start button, so I cannot go to Settings or any other feature. The download has removed Windows completely. Help!!!! Please!!!!

Since the automatic download on 26th January I have no Windows 10. I cannot access it. I have no screensave picture or icons on the bottom toolbar. I cannot use the Windows Start button, so I cannot go to Settings or any other feature. The download has removed Windows completely. Help!!!! Please!!!!

Chosen solution

Start Windows in Safe Mode. Is the problem still there? https://www.bing.com/search?q=windows+safe+mode+10

Also, try to Run Diagnostics https://www.bing.com/search?q=windows+diagnostics+10

Read this answer in context 👍 0

All Replies (2)

lunamoon
lunamoon
more options

Hi Rosalie, which automatic download do you mean exactly? And how is Firefox involved?

FredMcD
FredMcD
more options

Chosen Solution

Start Windows in Safe Mode. Is the problem still there? https://www.bing.com/search?q=windows+safe+mode+10

Also, try to Run Diagnostics https://www.bing.com/search?q=windows+diagnostics+10