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Cannot click okay on the download dialogue

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by jonzn4SUSE

katherine.f
katherine.f
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Whenever I click on a file to download in Firefox the dialogue box pops up asking what I would like to do with the file. I can select Open or Save as usual, but no matter what I press or how long I wait the ok button remains greyed out and unselectable. This means I can't download anything in Firefox which is very frustrating. Downloading works fine in other browsers.

So far I have run the refresh thing on Firefox which hasn't helped. I do not have any Parental Controls on as far as I know, this is a brand new computer, no children use any computers in this house and I have never activated anything like that. I have also cleared the downloads folder which had no affect either.

I just can't work out why it isn't working.

Whenever I click on a file to download in Firefox the dialogue box pops up asking what I would like to do with the file. I can select Open or Save as usual, but no matter what I press or how long I wait the ok button remains greyed out and unselectable. This means I can't download anything in Firefox which is very frustrating. Downloading works fine in other browsers. So far I have run the refresh thing on Firefox which hasn't helped. I do not have any Parental Controls on as far as I know, this is a brand new computer, no children use any computers in this house and I have never activated anything like that. I have also cleared the downloads folder which had no affect either. I just can't work out why it isn't working.

All Replies (3)

user3585702
user3585702
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Dear Katherine, I'll send you back to the guide https://support.mozilla.org/en-US/kb/where-find-and-manage-downloaded-files-firefox

if you continue to have this problem please write.

katherine.f
katherine.f Question owner
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Thank you for your reply, however this does not help at all.

I know how downloads work and also Firefox is not marking them as unsafe. I simply cannot click ok in the dialogue box that pops up when I try to download something.

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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I see that sometimes when the ok button is grayed out, but I click on the another part of that same dialogue box and then click on ok again it works. I guess not for you this time. Can you post a full screenshot showing the issue?