crash report
Hello, I recently sent my firefox crash report to mozilla including the webpages I was visiting.
My concern is: will be kept the privacy of the page I was visiting? simply because it was my email and linkedin account :)
thanks,
All Replies (9)
Hi domenico.minutella.
your sensitive data are not publicly available. Access to these data can be granted to a few mozilla devs (employees) who are working on this issue. Access is conditional on employment and will be revoked upon departure from Mozilla; they are obligated to not share it with anyone outside and to keep it only on Mozilla hardware.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
hello @FredMcD
thanks.
you mean you need to see the last 10 report ID numbers?
The most recent reports for the last few days.
hello @FredMcD, thanks and sorry for the late reply.
this is what the about:crashes reports me today, 9th of march
bp-2b66f0c6-8da1-4c40-befd-660630210306
bp-27dc1da9-9afd-496b-ac91-1a75d0210306
bp-812de0e4-35f5-4a74-8f4c-59f780210306
bp-02ced849-9627-4a1d-89b2-f52f50210306
bp-0f71135f-e29d-473a-8a18-1d6250210306
bp-60d8e802-d9c7-4c0a-b940-18f3d0210306
bp-f6bff689-5356-4a77-a950-a82b60210306
bp-4a7373f9-11da-405d-b6db-12d4b0210306
bp-cb6273ed-0dc3-423a-97ce-fd5580210306
bp-36bbf724-fdc6-4b44-9657-2bc420210306
bp-4c7048a8-3c78-4424-9a90-e2c920210303
Sorry, current forum security sometimes delays the posting of messages. And in turn, we are not notified of those posts.
bp-cb6273ed-0dc3-423a-97ce-fd5580210306
bp-36bbf724-fdc6-4b44-9657-2bc420210306
bp-4c7048a8-3c78-4424-9a90-e2c920210303
Modified by FredMcD
Most of the reports you posted are too old to be useful.
bp-36bbf724-fdc6-4b44-9657-2bc420210306
Signature: js::GCMarker::processMarkStackTop
Uptime 13 seconds
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
Attention Sumo's There are 13 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-4c7048a8-3c78-4424-9a90-e2c920210303 Signature: shutdownhang | mozilla::net::nsHttpConnectionMgr::Shutdown
MOZ_CRASH Reason (Sanitized) : Shutdown hanging at step quit-application. Something is blocking the main-thread.
Crash Reason EXCEPTION_BREAKPOINT
Attention Sumo's There are 5 related bug reports
A 'shutdownhang' means something is not closing or responding.
What were you doing at the time? surfing, watching a clip, reading something . . . .
Is this with all websites/pages, some, a few?
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
it could be possible that sometimes, because I leave it in stand-by (I mean not using while watching a video) it got freezed? It happened with all the Firefox pages, the browser crashed all...