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Firefox not printing - No Suitable paper - Custom 0x0mm

  • 3 replies
  • 1 has this problem
  • 16 views
  • Last reply by cor-el

richthespoof
richthespoof
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86.0 - Mozilla Firefox for Ubuntu canonical 1 Not sure when it started being a problem, it could have been a recent upgrade or an older one.

Firefox won't print anymore. It sends the page to the printer (Dell 1355cnw) but it sends the wrong page size info. The printer asks for paper - Custom 0x0mm - to continue printing - which I obviously can't supply.

I have checked that I've selected the correct page size (A4) and orientation (Portrait) in Firefox, but even though A4 is selected it still turns up as - custom 0x0mm - at the printer.

I have used both the new inbuilt printer dialogue and the system dialogue (Elementary OS).

about:support - lists the paper size as print_paper_id iso_a4_210x297mm print_paper_height 11.6945 print_paper_width 8.26378

but the printer is obviously not getting that information correctly

I've tried "Reset Firefox printer settings" - https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox Still no luck

I can print from all other programs.

Printing to file "save to PDF" and then printing the resulting pdf is my work around at the moment but I'd rather have it working properly, and printing directly from Firefox

86.0 - Mozilla Firefox for Ubuntu canonical 1 Not sure when it started being a problem, it could have been a recent upgrade or an older one. Firefox won't print anymore. It sends the page to the printer (Dell 1355cnw) but it sends the wrong page size info. The printer asks for paper - Custom 0x0mm - to continue printing - which I obviously can't supply. I have checked that I've selected the correct page size (A4) and orientation (Portrait) in Firefox, but even though A4 is selected it still turns up as - custom 0x0mm - at the printer. I have used both the new inbuilt printer dialogue and the system dialogue (Elementary OS). about:support - lists the paper size as print_paper_id iso_a4_210x297mm print_paper_height 11.6945 print_paper_width 8.26378 but the printer is obviously not getting that information correctly I've tried "Reset Firefox printer settings" - https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox Still no luck I can print from all other programs. Printing to file "save to PDF" and then printing the resulting pdf is my work around at the moment but I'd rather have it working properly, and printing directly from Firefox

All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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Try "Printing -> Clear printing settings" on the about:support page.

richthespoof
richthespoof Question owner
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Thanks very much cor-el

That's just an alternate link to the page I already linked in my question, but thanks very much for taking the time to try and help.

It's much appreciated

cor-el
cor-el
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For now you can set print.tab_modal.enabled = false on the about:config page to revert to the old dialog.

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.