Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Getting onto secure message center of Blue Cross Blue Shield at febblue.org with Firefox

  • 2 replies
  • 1 has this problem
  • 40 views
  • Last reply by cor-el

milesgschumacher
milesgschumacher
more options

I am not able to get onto my secure message center in my febblue.org (Blue Cross/Blue Shield insurance) page. I can log onto the home page, but the landing page for the secure message center hangs. The feature does work fine in other browsers such as Chrome. The URL for this, if this helps, is: https://custserv.fepblue.org/FIM/sps/FEPOCFED/saml20/logininitial?RequestBinding=HTTPPost&ResponseBinding=HTTPPost&Target=https://custserv.fepblue.org:443/fepesvc/inbox.do&NameIdFormat=email

Perhaps a bug in Firefox 86 and 87? That is when it became an issue.

I am not able to get onto my secure message center in my febblue.org (Blue Cross/Blue Shield insurance) page. I can log onto the home page, but the landing page for the secure message center hangs. The feature does work fine in other browsers such as Chrome. The URL for this, if this helps, is: https://custserv.fepblue.org/FIM/sps/FEPOCFED/saml20/logininitial?RequestBinding=HTTPPost&ResponseBinding=HTTPPost&Target=https://custserv.fepblue.org:443/fepesvc/inbox.do&NameIdFormat=email Perhaps a bug in Firefox 86 and 87? That is when it became an issue.

Chosen solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Read this answer in context 👍 1

All Replies (2)

FredMcD
FredMcD
more options

Chosen Solution

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Also make sure your security software isn't blocking content. 

registeredAntiVirus: Malwarebytes;McAfee VirusScan
registeredAntiSpyware: 
registeredFirewall: McAfee Firewall

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.