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Restoring Old Profiles and Bookmarks

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  • 1 has this problem
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  • Last reply by FredMcD

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I recently opened Firefox and it prompted me to create a new profile. I closed it up and reopened it 2-3 more times and it did the same thing. I created a new profile. My bookmarks immediately disappeared, and so did all of my old profiles. I have tried many online suggestions for restoring both. Firefox is up to date, and Windows has been recently updated too. I have an older (2013) Toshiba laptop. Any suggestions?

I recently opened Firefox and it prompted me to create a new profile. I closed it up and reopened it 2-3 more times and it did the same thing. I created a new profile. My bookmarks immediately disappeared, and so did all of my old profiles. I have tried many online suggestions for restoring both. Firefox is up to date, and Windows has been recently updated too. I have an older (2013) Toshiba laptop. Any suggestions?

Chosen solution

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

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All Replies (2)

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Chosen Solution

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update