Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My Firefox can't play any videos on any websites.

  • 1 reply
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

thuyvh.pr.ec
thuyvh.pr.ec
more options

My Firefox can't play any video on any websites. Youtube video keeps on buffering forever and I can't click on the play button. But preview images still shows up when I hover the mouse over video bar. This happened after I updated to latest FF version

I've tried every solutions provided by Mozilla Support: clear caches, disable extensions, uncheck hardware acceleration,.... you name it I've tried it all. Other browsers are just fine, but since FF is my main browser for work I don't want to switch to another one just for music or video.

Thank you for your support.

My Firefox can't play any video on any websites. Youtube video keeps on buffering forever and I can't click on the play button. But preview images still shows up when I hover the mouse over video bar. This happened after I updated to latest FF version I've tried every solutions provided by Mozilla Support: clear caches, disable extensions, uncheck hardware acceleration,.... you name it I've tried it all. Other browsers are just fine, but since FF is my main browser for work I don't want to switch to another one just for music or video. Thank you for your support.

Chosen solution

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Read this answer in context 👍 0

All Replies (1)

FredMcD
FredMcD
more options

Chosen Solution

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.