Error message accessing web site
Hi all,
I am running the latest version of FF and Win 10 64 bit. When I access our local DIY store, bunnings.com.au, I get an error message "some error occurred". Pressing F5 gets me to the site. This does not occur on Chrome, Edge or another PC with the same versions of FF and Win 10.
Running FF in troubleshoot mode does not resolve the issue, neither does clearing cache.
However, if I open google.com.au and search for bunnings, then click on the link in the result, I do not get the error.
Does any body have any ideas? AFAIK, it started when Bunnings moved to a new website design.
Regards,
Steve
Chosen solution
I have restored my addons and extensions from Old Firefox Data and all seems good. Although, it seems that about every six months I have to refresh FF, which is not ideal.
Thanks for your help.
Regards,
Steve
Read this answer in context 👍 0All Replies (5)
There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.
https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
Websites don't load - troubleshoot and fix error messages
http://kb.mozillazine.org/Error_loading_websites
Thanks,
However, that does not explain why there is not a problem on another PC running the same s/w. Both PC's are running the same AV s/w. It also does not explain why if I search via Google and click on the link, I do not get the error. It must be something in the FF settings on my PC, although a restart in safe mode should resolve that, but it does not. Also, once the page loads after pressing F5, it will load correctly in other tabs, so that rules out any issue with AV s/w.
I am reluctant to try an FF reset as I will lose all my browsing history.
Regards,
Steve
Modified by OzSteveC
Refreshing Firefox {web link} is a LAST RESORT ! !
Refreshing Firefox -- easily fix most problems
If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed. Note: Refresh saves your old profile to the desktop in a folder called Old Firefox.
OK, refreshing seems to have done the trick, is there a way I can restore my addons to the refreshed FF??
Regards,
Steve
Chosen Solution
I have restored my addons and extensions from Old Firefox Data and all seems good. Although, it seems that about every six months I have to refresh FF, which is not ideal.
Thanks for your help.
Regards,
Steve