Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Unable to open the summary file for Inbox. Perhaps there was an error on disk, or the full path is too long."

  • 1 reply
  • 1 has this problem
  • 8 views
  • Last reply by stevemcq1

more options

Good evening, The a.m. error message appeared when i launch TB My computer : Home made ASUS GRYPHON Z87 Motherboard 16GB DDR3 RAM SSD 500GB Windows 10 - 64 bits Thunderbird 78.11.1 64bits ; TB new installation in win 10: Profile folder is restored from old backup profile. Old back up TB profile has 15 GB files in total I have 8 different accounts in TB Each account has one Inbox with several subfolders. Thank you for your help. Steve

Good evening, The a.m. error message appeared when i launch TB My computer : Home made ASUS GRYPHON Z87 Motherboard 16GB DDR3 RAM SSD 500GB Windows 10 - 64 bits Thunderbird 78.11.1 64bits ; TB new installation in win 10: Profile folder is restored from old backup profile. Old back up TB profile has 15 GB files in total I have 8 different accounts in TB Each account has one Inbox with several subfolders. Thank you for your help. Steve

All Replies (1)

more options

Update :Re:"Unable to open the summary file for Inbox. Perhaps there was an error on disk, or the full path is too long." Good morning, I read Toad-Hall-|Top 10 Contributor(5/6/20) suggestions and do the following:

>Try this: >Exit Thunderbird >In profile name folder delete:

>folderTree.json >global-messages-db.sqlite >panacea.dat >session.json >xulstore.json >Restart Thunderbird All folders expand... Message at the bottom: myaccount_gmail: Connected to smtp.gmail.com Thunderbird is running for 2 hours now ..... I leave my computer running .... What's next from now? Thank you for your help Stevemcq1