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My wirless printer will not conect to my computer

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by kenbonner

JPB54
JPB54
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I have a HP office jet 6500 printer. It has been working fine from my Ubuntu Computer using Firefox . Since downloading the latest version of Firefox I cannot connect to the printer and there for cannot print or scan.

The printer is still working normally from a second computer using Windows10.

I have tried re installing the printer but that has made no difference.

I am wondering if the problem could be caused by the Firefox fire wall. Help please. Please note I don't even know enough to be dangerous so any help will need to be extremely basic. I know my name everything else will need to be explained step by step,

Thanks

John

I have a HP office jet 6500 printer. It has been working fine from my Ubuntu Computer using Firefox . Since downloading the latest version of Firefox I cannot connect to the printer and there for cannot print or scan. The printer is still working normally from a second computer using Windows10. I have tried re installing the printer but that has made no difference. I am wondering if the problem could be caused by the Firefox fire wall. Help please. Please note I don't even know enough to be dangerous so any help will need to be extremely basic. I know my name everything else will need to be explained step by step, Thanks John

All Replies (1)

kenbonner
kenbonner
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In my case, just after the sept. 7th, 2021 Firefox update, my HP printer quit printing material from the screen of my iMac. (e.g. receipts) I could still print from scans, and copies of printed items, and from the HP printer online help.

Surely, in this day of the much touted 'artificial intelligence', a user of the internet should not have to experience such glitches. AI should be able to identify and fix problems BEFORE a user even experiences the problem. I have the same issue with other company's apps, such as Garmin.