Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't open work email (outlook with portal)

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

Danyo
Danyo
more options

Since update around 2-3 months ago, I have been unable to open my work email in my Firefox browser. Works fine in other browsers, but I prefer Firefox and would like to make it work again like it used to. My work uses the a portal in the outlook email and it still lets me sign in like everything is good. I get to the pop-up that asks if you want to stay logged in and after that I get a solid white screen...nothing else.

Since update around 2-3 months ago, I have been unable to open my work email in my Firefox browser. Works fine in other browsers, but I prefer Firefox and would like to make it work again like it used to. My work uses the a portal in the outlook email and it still lets me sign in like everything is good. I get to the pop-up that asks if you want to stay logged in and after that I get a solid white screen...nothing else.

All Replies (1)

FredMcD
FredMcD
more options

Danyo said
I get to the pop-up that asks if you want to stay logged in

When does this happen? Is that a message from the website or the browser?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}