Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to download/upload Gmail since last update

  • 3 replies
  • 1 has this problem
  • 14 views
  • Last reply by Mia

Mia
Mia
more options

I have been using Thunderbird for years with Gmail and two other Outlook accounts. Since the last update I have been unable to access my Gmail account and have been getting multiple error messages. I tried updating the IMAP settings as instructed by Google but this did not work. Name Thunderbird Version 78.14.0 Build ID 20210901192859 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.14.0 OS Windows_NT 10.0 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

I have been using Thunderbird for years with Gmail and two other Outlook accounts. Since the last update I have been unable to access my Gmail account and have been getting multiple error messages. I tried updating the IMAP settings as instructed by Google but this did not work. Name Thunderbird Version 78.14.0 Build ID 20210901192859 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\8216C80C92C4E828 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.14.0 OS Windows_NT 10.0 Application Binary C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe

Chosen solution

I finally solved the issues by going to "Gmail Help" and changing the server settings (again...) Now Gmail is slowly backing up and compacting the folders. At least I have access again! Something changed with Gmail and Thunderbird settings to cause this in the last update.

Read this answer in context 👍 0

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

what are the error messages?

Mia
Mia Question owner
more options

"Unable to connect to your IMAP server. You may have exceeded the number of attempts..." there's more but I am unable to get a screen shot or copy before the message disappears...

I am able to get into Gmail online and on my phone app so the trouble isn't there.

The old settings wouldn't even let me connect at all.

Mia
Mia Question owner
more options

Chosen Solution

I finally solved the issues by going to "Gmail Help" and changing the server settings (again...) Now Gmail is slowly backing up and compacting the folders. At least I have access again! Something changed with Gmail and Thunderbird settings to cause this in the last update.