Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

SPAM folder in Thunderbird

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by sfhowes

PCDave
PCDave
more options

I have Cox as my email provider. Recently, say last two months, when a message is moved into the Cox SPAM folder, it is not showing up in the Thunderbird SPAM folder. 

What has changed in the Thunderbird software to not allow the messages to appear in the SPAM folder?
I have Cox as my email provider. Recently, say last two months, when a message is moved into the Cox SPAM folder, it is not showing up in the Thunderbird SPAM folder. What has changed in the Thunderbird software to not allow the messages to appear in the SPAM folder?

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

A Spam folder is controlled by the mail provider at the mail server end before mail is downloaded to TB. If you also have TB's Junk controls enabled, TB filters messages into a Junk folder. I would use one or the other, but not both. If you use Cox's spam filtering, subscribe to the Spam folder (IMAP accounts).