Youtube not working - White screen
I am trying to open youtube.com but it gives a blank page with nothing on it and loading stops as well (see screenshot attached). The website works on Google Chrome browser, so I doubt that this is a website issue.
I have tried the following and none of these fixed the problem:
1. Clear cache and cookies 2. Restart firefox in Troubleshoot mode (still the same issue) 3. Disabled hardware acceleration did not fix it
I would appreciate any help to fix this.
All Replies (6)
For some reason I am unable to upload the image, it is stuck at "Uploading". Here's the screenshot uploaded on ibb: https://ibb.co/jG3Ws7G
Curiously you have the Reload button instead of the Stop button, implying that Firefox is done loading the page.
If you open the Web Console (Ctrl+Shift+K), click the little trash can upper left to clear messages, then reload the page bypassing the cache (Ctrl+Shift+R), are there any error messages that seem like they could be related to content not loading?
Ctrl+Shift+K gives me this: Loading failed for the <script> with source “https://www.youtube.com/s/desktop/519c4e31/jsbin/desktop_polymer.vflset/desktop_polymer.js”. Cookie “SIDCC” will be soon rejected because it has the “SameSite” attribute set to “None” or an invalid value, without the “secure” attribute. To know more about the “SameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite
Not sure what it means. I clicked the trash icon that deleted these messages and then reloaded with Ctrl + Shift + R but it still does not solve the problem.
Modified by ayush.9.pandey
Ctrl+Shift+K gives me this: Loading failed for the <script> with source “https://www.youtube.com/s/desktop/519c4e31/jsbin/desktop_polymer.vflset/desktop_polymer.js”. Cookie “SIDCC” will be soon rejected because it has the “SameSite” attribute set to “None” or an invalid value, without the “secure” attribute. To know more about the “SameSite“ attribute, read https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite
Not sure what it means. I clicked the trash icon that deleted these messages and then reloaded with Ctrl + Shift + R but it still does not solve the problem.
I think Polymer is a very important script on YouTube -- it's over 1MB of code. For me, the URL is different, so this could be a partially randomized URL:
https://www.youtube.com/s/desktop/43d596fa/jsbin/desktop_polymer.vflset/desktop_polymer.js
If you right-click that URL in the Web Console and Open URL in New Tab, does Firefox display an error message?
The cookie issue is a note for the web developer, so you can ignore that.
Yeah, it was displaying an error. I gave up yesterday and it is fixed automatically today. I have no clue what changed - I didn't even restart my computer or the browser. Youtube is working back again. I can close the issue now, thanks so much for your help.