Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

thunderbird stops printing while typing and then freezes whole laptop (win7)

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Wayne Mery

SandraJo
SandraJo
more options

Since last update Thunderbird will stop typing as I am writing an email, and then causes the whole laptop to freeze or crash Happened all weekend and still doing the same thing. Frustrating since I have to restart the laptop PLUS lost the email I was composing. How to fix this issue?

Since last update Thunderbird will stop typing as I am writing an email, and then causes the whole laptop to freeze or crash Happened all weekend and still doing the same thing. Frustrating since I have to restart the laptop PLUS lost the email I was composing. How to fix this issue?

Modified by Wayne Mery

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Does it freeze in safe/troubleshoot mode (hold Shift when launching TB)?

If it crashes, post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

sfhowes said
Does it freeze in safe/troubleshoot mode (hold Shift when launching TB)? If it crashes, post a crash ID from Help/More Troubleshooting, Crash Reports. An ID is a string starting with bp-...

SandraJo, please answer the above question here, in https://support.mozilla.org/en-US/questions/1356212 (so locking this post.)

Also, you might try starting Windows 7 in safe mode. Instructions at https://support.microsoft.com/en-us/windows/advanced-startup-options-including-safe-mode-b90e7808-80b5-a291-d4b8-1a1af602b617#start-computer-safe-mode=windows-7