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Thunderbird keeps asking for Password.

  • 4 replies
  • 1 has this problem
  • 8 views
  • Last reply by Stans

Jumpeeman
Jumpeeman
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Hi! I've been using Thunderbird for a decade or more. I recently upgraded Thunderbird from Version 41-ish to 91. Every time I start Thunderbird it asks for my email server password. I check "remember password" but it doesn't remember. That's annoying enough but when I try to SEND email, it asks for the password and, more often than not, I'm unable to send email! I've seen posts referring to a pkcs11.txt file and to delete it and restart but I don't have that file.

Any suggestions? I love Thunderbird but I'm ready to DITCH it if I can't get this worked out soon. Thanks in advance for any possible solutions!

Hi! I've been using Thunderbird for a decade or more. I recently upgraded Thunderbird from Version 41-ish to 91. Every time I start Thunderbird it asks for my email server password. I check "remember password" but it doesn't remember. That's annoying enough but when I try to SEND email, it asks for the password and, more often than not, I'm unable to send email! I've seen posts referring to a pkcs11.txt file and to delete it and restart but I don't have that file. Any suggestions? I love Thunderbird but I'm ready to DITCH it if I can't get this worked out soon. Thanks in advance for any possible solutions!

All Replies (4)

Stans
Stans
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Delete the following files if they exist then restart Thunderbird.

key3.db key4.db cert8.db cert9.db logins.json

If this doesn't work, you may have no option except start afresh with a new profile. 41 to 91 is a big jump.

Jumpeeman
Jumpeeman Question owner
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Hey Stans! Thanks for the suggestion. I found those files in my profile folder, deleted them and restarted and unfortunately it's still not retaining the password.

When you say "start afresh with a new profile", how exactly do I go about doing that? Thanks again!

Stans
Stans
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We use Thunderbird's Profile Manager to create and launch profiles. See Profile Manager - Create and remove Thunderbird profiles

Stans
Stans
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Don't delete the old profile though, you may wish to transfer data from it to the new profile.