Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Restoring email with Import Export Tools

  • 1 reply
  • 1 has this problem
  • 19 views
  • Last reply by Matt

lashmans
lashmans
more options

I have been using Import Export Tools for several months. I have been losing emails on Thunderbird portable v63 I think. I thought I had IE tools set up to do backups every few days. Now I need to restore my complete backup including external folders and I cannot locate where the external folders are located in the backup.

Is it possible to select the backup directory and do a restore? Again I cannot find mbox, sbd or other folders I thought I set up in Thunderbird.

To elaborate, I move emails from my inbox to different folders and now I cannot locate them inside the backup. The folders are the locations that lose show blank emails, today I lost 8 emails and tried the restore option in thunderbird to rebuild the folder but it did not work.

Thanks

I have been using Import Export Tools for several months. I have been losing emails on Thunderbird portable v63 I think. I thought I had IE tools set up to do backups every few days. Now I need to restore my complete backup including external folders and I cannot locate where the external folders are located in the backup. Is it possible to select the backup directory and do a restore? Again I cannot find mbox, sbd or other folders I thought I set up in Thunderbird. To elaborate, I move emails from my inbox to different folders and now I cannot locate them inside the backup. The folders are the locations that lose show blank emails, today I lost 8 emails and tried the restore option in thunderbird to rebuild the folder but it did not work. Thanks

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

1. Portable Thunderbird is not Thunderbird, it is Thunderbird in a wrapper from the portable app pople. How it makes Thunderbird think it is installed on a computer and using the default storage locations I have no idea.

2. addons are supported by their respective authors, not this site. However you might want to look in the options of the tool and see just where and what you have set it to backup.