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Can't sign in to any G-mail account through firefox

  • 2 replies
  • 1 has this problem
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  • Last reply by FredMcD

rhbohl
rhbohl
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Neither my wife nor I can sign in to our G-mail accounts through Firefox on this computer. We have no problem signing in with either account through another computer. When clicking "Sign in," we get a page related to cache and cookies.

I have gone through the steps to delete "cache & cookies" for MY gmail account with no change in behavior. (My wife did not want me to remove hers because she believes (probably correctly) that her password memory on the PC would be erased!

I suspect we'll have to remove ALL google info from this computer, but don't know how to go about it. The only "App" listed with a google name is Google Chrome.

Suggestions? Remove and reinstall Firefox? Ditto Chrome? (Running Firefox 94. something.) I'd like to see her stick with Firefox, but this is a real barrier.

Neither my wife nor I can sign in to our G-mail accounts through Firefox on this computer. We have no problem signing in with either account through another computer. When clicking "Sign in," we get a page related to cache and cookies. I have gone through the steps to delete "cache & cookies" for MY gmail account with no change in behavior. (My wife did not want me to remove hers because she believes (probably correctly) that her password memory on the PC would be erased! I suspect we'll have to remove ALL google info from this computer, but don't know how to go about it. The only "App" listed with a google name is Google Chrome. Suggestions? Remove and reinstall Firefox? Ditto Chrome? (Running Firefox 94. something.) I'd like to see her stick with Firefox, but this is a real barrier.

Chosen solution

rhbohl said
. . . . My wife did not want me to remove hers because she believes (probably correctly) that her password memory on the PC would be erased!

That would be Forget About This Site. Using this command would remove all information for that website, including passwords.

Read this answer in context 👍 0

All Replies (2)

FredMcD
FredMcD
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rhbohl said
When clicking "Sign in," we get a page related to cache and cookies.

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

FredMcD
FredMcD
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Chosen Solution

rhbohl said
. . . . My wife did not want me to remove hers because she believes (probably correctly) that her password memory on the PC would be erased!

That would be Forget About This Site. Using this command would remove all information for that website, including passwords.