Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Problem specific to linkedin.com website on Friefox Browser only

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

rohan.shah
rohan.shah
more options

I get this message only on Linkedin.com videos: "The media could not be loaded, either because the server or network failed or because the format is not supported.", videos on other websites work perfectly fine. This happens only on firefox. Linkedin videos work fine on other browsers. I don't have any adblock plugins installed. I use Windows 10, Firefox 95. I checked other forums for similar problems, doesn't work for me. Also, I have no problem with videos on Linkedin when I open it on Firefox for iOS.

I get this message only on Linkedin.com videos: "The media could not be loaded, either because the server or network failed or because the format is not supported.", videos on other websites work perfectly fine. This happens only on firefox. Linkedin videos work fine on other browsers. I don't have any adblock plugins installed. I use Windows 10, Firefox 95. I checked other forums for similar problems, doesn't work for me. Also, I have no problem with videos on Linkedin when I open it on Firefox for iOS.
Attached screenshots

All Replies (3)

FredMcD
FredMcD
more options

Can you post a link to one of those clips?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

rohan.shah
rohan.shah Question owner
more options

Here's a link to a Linkedin Video https://www.linkedin.com/posts/ubisoft-toronto_ubisoft-toronto-is-hiring-for-splinter-cell-activity-6877299131895959552-thyD

I have cleared cookies an cache, I'm not blocking anything but the problem still persists. Just to be clear, this problem is specific to linkedin.com on Firefox Browser on Windows Laptop. Linkedin videos play fine on other devices on firefox, and other browsers on the Windows Laptop.

FredMcD
FredMcD
more options

I have several versions of Firefox and had no problem.


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.