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Can't install Firefox on new computer - file missing

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by cor-el

dragonsandcats
dragonsandcats
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Hi, my daughter got a new computer for Christmas and we can't figure out how to install Firefox. I've tried the default installer and the full installation. The program states that a file is missing. I've had no problem installing Firefox on other computers so I don't know what I'm doing wrong. Help!

Hi, my daughter got a new computer for Christmas and we can't figure out how to install Firefox. I've tried the default installer and the full installation. The program states that a file is missing. I've had no problem installing Firefox on other computers so I don't know what I'm doing wrong. Help!

All Replies (2)

TyDraniu
TyDraniu
  • Top 25 Contributor
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Does it say, what file is missing?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017 and 2019":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.