We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to access E-Mail

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by Jackson

Jackson
Jackson
more options

I am unable to access my e-mail account using Thunderbird. I just updated Thunderbird to ver. 91.5.1, but the problem was occurring under version 91.5.0. Following the Thunderbird help instructions, I successfully removed my mail account. Now, I am unable to recreate the mail account. Using <Tools|Account Actions|Add Mail Account> I entered the data to describe my current mail account on AOL.com. I can successfully retrieve my mail on AOL.com. When I attempt to set up the new mail account in Thunderbird, I get the message: "Unable to log in at server. Probably wrong configuration, username, or password." I am using Firefox 96.0.2. I do not have a firewall. I successfully uninstalled MalwareBytes.Free. I do not understand what I is going on.

I am unable to access my e-mail account using Thunderbird. I just updated Thunderbird to ver. 91.5.1, but the problem was occurring under version 91.5.0. Following the Thunderbird help instructions, I successfully removed my mail account. Now, I am unable to recreate the mail account. Using <Tools|Account Actions|Add Mail Account> I entered the data to describe my current mail account on AOL.com. I can successfully retrieve my mail on AOL.com. When I attempt to set up the new mail account in Thunderbird, I get the message: "Unable to log in at server. Probably wrong configuration, username, or password." I am using Firefox 96.0.2. I do not have a firewall. I successfully uninstalled MalwareBytes.Free. I do not understand what I is going on.

Chosen solution

Is this an AOL @aol.com account or @verizon.net? For the latter, see https://support.mozilla.org/en-US/questions/1364324

Read this answer in context 👍 0

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Chosen Solution

Is this an AOL @aol.com account or @verizon.net? For the latter, see https://support.mozilla.org/en-US/questions/1364324

Jackson
Jackson Question owner
more options

This solved my problem. Thank you.