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browser detected as a bot

  • 4 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

Fzo
Fzo
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hi mozilla community !

i'm not sure about posting in the right place but i'll try to be as clever as possible. i met problems with connecting to websites, typically https://www.inmac-wstore.com/. every browser (edge, chrome) on my computer works with it but not firefox. With him, i obtain a blocking message : You have been blocked Why this blocking? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this: 

   you are browsing and clicking at a speed much faster than expected of a human being
   something is preventing Javascript from working on your computer
   there is a robot on the same network (IP XX.XX.XX.XX) as you

Having problems accessing the site? Contact support

ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX

of course i don't click twice every nanosecond, javascript is enabled and running (moreover when i disable it i have a blank page with "plz enable javascript" message from captcha") and there is no robot on my network. I tried from my office, my home, my 4G share... same result: chrome/edge can access but not firefox.

I disabled enhanced tracking for this site : no result i've tried different hack like network.http.sendRefererHeader (0-2-1) : no result

when i look at console something seems to be strange : ct-captcha-delivery.com has 304 response in the network panel as you can see in the screenshot linked.

i've uninstalled, cleaned firefox, made a full malware scan with no malware detected.

i thinks it's mainly due to how my firefox deal with this recaptcha but i don't know how to troubleshoot more.

Can you help me ?

OS: windows 11 Browser: Firefox x64 9.0.3

hi mozilla community ! i'm not sure about posting in the right place but i'll try to be as clever as possible. i met problems with connecting to websites, typically https://www.inmac-wstore.com/. every browser (edge, chrome) on my computer works with it but not firefox. With him, i obtain a blocking message : '' You have been blocked Why this blocking? Something about the behaviour of the browser has caught our attention. There are various possible explanations for this: you are browsing and clicking at a speed much faster than expected of a human being something is preventing Javascript from working on your computer there is a robot on the same network (IP XX.XX.XX.XX) as you Having problems accessing the site? Contact support ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXX '' of course i don't click twice every nanosecond, javascript is enabled and running (moreover when i disable it i have a blank page with "plz enable javascript" message from captcha") and there is no robot on my network. I tried from my office, my home, my 4G share... same result: chrome/edge can access but not firefox. I disabled enhanced tracking for this site : no result i've tried different hack like network.http.sendRefererHeader (0-2-1) : no result when i look at console something seems to be strange : ct-captcha-delivery.com has 304 response in the network panel as you can see in the screenshot linked. i've uninstalled, cleaned firefox, made a full malware scan with no malware detected. i thinks it's mainly due to how my firefox deal with this recaptcha but i don't know how to troubleshoot more. Can you help me ? OS: windows 11 Browser: Firefox x64 9.0.3
Attached screenshots

All Replies (4)

Fzo
Fzo Question owner
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after searching a little bit more ot seems captcha is not showing on the error page provided by https://geo.captcha-delivery.com/captcha/?initialCid=XXXXXXX as you can see in 2nd screenshot.

FredMcD
FredMcD
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Server not found

Firefox can’t find the server at www.ct-captcha-delivery.com.

Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Fzo
Fzo Question owner
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i've verified and i don't block any content. i've tested https://www.google.com/recaptcha/api2/demo and it works

unfortunately after testing in troubleshoot mode and having cleared cookies and cache it's still the same result.

a team mate with same version installed next to me is working fine. i really don't see where does the issue come from.

FredMcD
FredMcD
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You may have to contact their support.


Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.