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Pop-Up/Auto File Download Issue

  • 3 replies
  • 1 has this problem
  • 4 views
  • Last reply by cbzz87

cbzz87
cbzz87
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As of the latest update 96.0.3 (64-bit), our entire team has been experiencing an issue where when we access our client's portals, a file that is stored and accessible for download automatically pop-ups to be opened/saved. This happens throughout the portal as we navigate to other pages as well. It is a PDF file and this occurs on any of our client portals. We are not sure what is triggering the pop-up to download/save the file without actually clicking on the link where the file exists. Any help is appreciated.

As of the latest update 96.0.3 (64-bit), our entire team has been experiencing an issue where when we access our client's portals, a file that is stored and accessible for download automatically pop-ups to be opened/saved. This happens throughout the portal as we navigate to other pages as well. It is a PDF file and this occurs on any of our client portals. We are not sure what is triggering the pop-up to download/save the file without actually clicking on the link where the file exists. Any help is appreciated.

All Replies (3)

cbzz87
cbzz87 Question owner
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Bumping this thread as the issue still persists.

cor-el
cor-el
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How is this file send by the server if you check the HTTP response headers in the Web Console or Network Monitor ?

cbzz87
cbzz87 Question owner
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cor-el said
How is this file send by the server if you check the HTTP response headers in the Web Console or Network Monitor ?

I am not even sure what/where to look using this tool... but happy to try if you can provide additional guidance.