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Thunderbird not working

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by swagnyc

stefan133
stefan133
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Hi, since this morning (220322) I cannot access Thunderbird any longer. Instead I get asked to 'Set Up Your Existing Email Address'. When I tried to do this I get the following message: 'Unable to log in at server. Probably wrong configuration, username or password. I am not sure if I am using the right password. Is there any way to check. I am really worried all my old emails are lost. Is there any way to recover those?

Hi, since this morning (220322) I cannot access Thunderbird any longer. Instead I get asked to 'Set Up Your Existing Email Address'. When I tried to do this I get the following message: 'Unable to log in at server. Probably wrong configuration, username or password. I am not sure if I am using the right password. Is there any way to check. I am really worried all my old emails are lost. Is there any way to recover those?

All Replies (1)

swagnyc
swagnyc
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avast or AVG probably quarantined your perfs.js file.

check to see if it is in quarantine, if it is go into c://users/(user name)/app data/roaming/thunderbird/profiles/(yourprofile)/ and locate the perfs.js file, rename it to perf.js.old then restore the file your AV software first quarantined (in my case the perfs.js file was quarantined multiple times, so I restored the first one that got flagged)