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Playing streaming video

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

dpeattie
dpeattie
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Was trying to watch Disney Plus, which I was normally able to do just fine, and all of a sudden the program I want won't load. Asked the Disney Plus people and they said it might be a Firefox issue. Can you help me figure out what's wrong or do I have to go back to the Disney people?

Was trying to watch Disney Plus, which I was normally able to do just fine, and all of a sudden the program I want won't load. Asked the Disney Plus people and they said it might be a Firefox issue. Can you help me figure out what's wrong or do I have to go back to the Disney people?

All Replies (2)

-elison-
-elison-
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Hello! You can try clearing cache and cookies: Clear your cache without clearing your browsing history Clear cookies and site data in Firefox

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version?

Version 99.0, first offered to Release channel users on April 5, 2022 Version 99.0.1, first offered to Release channel users on April 12, 2022

https://support.mozilla.org/en-US/questions/1359657#answer-1463359 and updated to 95.0. . . . I finally found where the plugin "Widevine Content Decryption Module provided by Google Inc." was not updating to the newest version of December 1, 2021. Ver #4.10.2391.0

cor-el; Make sure you have the latest Widevine version. You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.