We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Profile is not loaded after migration from another Ubuntu machine, folders are correct

  • 1 reply
  • 1 has this problem
  • 18 views
  • Last reply by Wollipolli

more options

I have migrated my profile for Thunderbird (TB) from an old machine to a new machine, both running Ubuntu 20.04.4LTS. Both have TB 91.7.0 installed via apt. The Profile folders are located on a separate NTFS partition. I opened a terminal and ran "thunderbird -p" to open the profile manager. I created a new profile and pointed it to the profile folder path (path/to/ntfs/partition/Thunderbird/Profiles/xxxxxxxxx.default).

I open TB but only see the "welcome page" asking me to setup a new account. When I check the profile folder under about:profiles it shows me the correct path.

What could be the issue? I appreciate your help!

For migrating Firefox everything worked smoothly using the same procedure.

I have migrated my profile for Thunderbird (TB) from an old machine to a new machine, both running Ubuntu 20.04.4LTS. Both have TB 91.7.0 installed via apt. The Profile folders are located on a separate NTFS partition. I opened a terminal and ran "thunderbird -p" to open the profile manager. I created a new profile and pointed it to the profile folder path (path/to/ntfs/partition/Thunderbird/Profiles/xxxxxxxxx.default). I open TB but only see the "welcome page" asking me to setup a new account. When I check the profile folder under about:profiles it shows me the correct path. What could be the issue? I appreciate your help! For migrating Firefox everything worked smoothly using the same procedure.

Chosen solution

In a desperate attempt, I redid the whole migration and this time it worked. The copy of the profile folder must have been corrupted or else I don't understand.

Issue can be closed...

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

In a desperate attempt, I redid the whole migration and this time it worked. The copy of the profile folder must have been corrupted or else I don't understand.

Issue can be closed...