Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot send emails with Thunderbird 91.8.1 (comcast)

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by remarques

remarques
remarques
more options

Cannot send emails with Thunderbird 91.8.1 (64-bit) Error message attached. Comcast support said my settings are correct to contact Thunderbird Support

Cannot send emails with Thunderbird 91.8.1 (64-bit) Error message attached. Comcast support said my settings are correct to contact Thunderbird Support
Attached screenshots

Modified by Wayne Mery

All Replies (2)

Matt
Matt
  • Top 25 Contributor
  • Moderator
more options

The message is saying failed authentication. So I guess you have not changed your outgoing password in Thunderbird after changing it with your provider. https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-tb

remarques
remarques Question owner
more options

Hi Matt, Thank you for the quick reply. I do have those saved passwords already. These are the same PW's that work when accessing thru the Comcast/XFinity website. See Attachment Wouldnt you want it that way. If changed in Thunderbird wouldnt they also have to be changed at Comcast/XFinity Website?

Modified by remarques