Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird email inbox

more options

My charter and gmail inboxes show I have new messages but they don't show up so I can read them, unless I repair the inbox, which I have to do everytime I enter. This began suddenly yesterday. I've considered uninstalling and reinstalling Thunderbird, but do I lose the messages I already have?

My charter and gmail inboxes show I have new messages but they don't show up so I can read them, unless I repair the inbox, which I have to do everytime I enter. This began suddenly yesterday. I've considered uninstalling and reinstalling Thunderbird, but do I lose the messages I already have?

All Replies (2)

more options

Perhaps just prevent you anti virus from scanning your Thunderbird profile folder while Thunderbird is running. Or place the profile in a stable location (cloud syncing causes issues, using document folders can be an issue, streaming backups cause issues)

more options

Both my email accounts apparently fixed themselves the last few days with all my messages showing up when I open the email. Before that, all or some of the emails would show up on my gmail account but never appeared on my charter account. When I repaired the gmail account the messages would always appear new messages on the bottom so I had to click the arrangement button, but the charter account always appeared with new messages on top. What in the world was going on?