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Firefox 100.0 randomly hangs

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

nonstopmike
nonstopmike
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Firefox 100.0 randomly hangs. Doesn't seem related to particular web site or web page. Is happening with increasing frequency (e.g. every 5 minutes or less).

Browser is completely unresponsive to mouse. Even title bar functions are hung. Must use Task Manager to Firefox end tasks. is happening on multiple independent PCs.

Long time Firefox user (10+ years) about to throw in the towel and go with some other browser unless someone can help with this serious issue. Please help..

Thanks

Firefox 100.0 randomly hangs. Doesn't seem related to particular web site or web page. Is happening with increasing frequency (e.g. every 5 minutes or less). Browser is completely unresponsive to mouse. Even title bar functions are hung. Must use Task Manager to Firefox end tasks. is happening on multiple independent PCs. Long time Firefox user (10+ years) about to throw in the towel and go with some other browser unless someone can help with this serious issue. Please help.. Thanks

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?