Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Screenshot not working with particular Amazon page, OK with others

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

elboaltins
elboaltins
more options

Weird issue. Trying to screenshot an Amazon page but image does not download. Try copy image and I can paste it into MSPaint.

Screenshot image download works for other Amazon pages and other sites like noaa.gov, and places image in downloads folder as expected. Only Amazon for a specific product: https://www.amazon.com/Phonomenal-Authentic-Vegetarian-Vietnamese-Noodles/dp/B08Z5MK39L

Why just this product?

FF101.0 (64-bit) on win10

Weird issue. Trying to screenshot an Amazon page but image does not download. Try copy image and I can paste it into MSPaint. Screenshot image download works for other Amazon pages and other sites like noaa.gov, and places image in downloads folder as expected. Only Amazon for a specific product: https://www.amazon.com/Phonomenal-Authentic-Vegetarian-Vietnamese-Noodles/dp/B08Z5MK39L Why just this product? FF101.0 (64-bit) on win10

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Are you referring to the Firefox screenshot or Windows Snip-it? Firefox screenshot works for me. sees screenshot

Modified by jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I don't use it because you have to change the name to use it. Look at that long name it gives the screenshot. I get an error message trying to upload it.  ;-) This is the name in Linux and Windows Snip-it Screenshot_20220604_101336.jpeg

Modified by jonzn4SUSE

elboaltins
elboaltins Question owner
more options

As stated I am using FF Screenshot, not snip-it.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Anything about this issue in the Web Console or Browser Console ?

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window