Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Username and password not accepted

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by arandor

rural
rural
more options

Getting 'Username and password not accepted. ' initially yesterday am but cleared up with no changes in the pm but back to same problem after working till about 9am today..... Is this a TB problem or something changed either in TB or at my end?

I see this response from a previous similar problem but need more info to even start to check this...see below!

“If you viewed the password in Saved Passwords, it indicates you're using 'normal password' authentication instead of the preferred OAuth2. First, check that cookies are enabled in TB Options/Privacy or Privacy & Security (TB 78), set the authentication to OAuth2 in Server Settings for the incoming and also in Outgoing Server (SMTP), then delete the passwords in Saved Passwords, restart TB, enter the current working account password in the OAuth browser window when prompted. “

OK, where and how to I view 'saved passwords' and why would I suddenly have to change anything after years of no problems?

Running win 7 and TB 6.9.1 ...there is no such option as OAuth2 in the authentication method in server settings in Account settings (gives 'encrypted, kerberos, ktml) is set at 'normal'!

Is there a site to go to that would indicate if / when TB is having a problem at their end so we dont spend hours trying to solve a thing that is NOT our problem?

Getting 'Username and password not accepted. ' initially yesterday am but cleared up with no changes in the pm but back to same problem after working till about 9am today..... Is this a TB problem or something changed either in TB or at my end? I see this response from a previous similar problem but need more info to even start to check this...see below! “If you viewed the password in Saved Passwords, it indicates you're using 'normal password' authentication instead of the preferred OAuth2. First, check that cookies are enabled in TB Options/Privacy or Privacy & Security (TB 78), set the authentication to OAuth2 in Server Settings for the incoming and also in Outgoing Server (SMTP), then delete the passwords in Saved Passwords, restart TB, enter the current working account password in the OAuth browser window when prompted. “ OK, where and how to I view 'saved passwords' and why would I suddenly have to change anything after years of no problems? Running win 7 and TB 6.9.1 ...there is no such option as OAuth2 in the authentication method in server settings in Account settings (gives 'encrypted, kerberos, ktml) is set at 'normal'! Is there a site to go to that would indicate if / when TB is having a problem at their end so we dont spend hours trying to solve a thing that is NOT our problem?

All Replies (1)

arandor
arandor
more options

My Gmail POP and SMTP stopped working today as well. I updated to Thunderbird 91 and changed the following settings:

1. Select the `Account Settings` menu item from the `Tools` menu.

2. Click on your Gmail account and choose `Server Settings`.

3. Change the `Authentication method` pop-up menu to `OAuth2`.

4. Click on your `Outgoing Server`. Click the `Edit` button and change the `Authentication method` pop-up menu to `OAuth2`.

That solved the problem for me.