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TB102 Column display changes do not stick

  • 5 replies
  • 1 has this problem
  • 10 views
  • Last reply by tuckfoot

tuckfoot
tuckfoot
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Hi TB supporters,

Running MacOS Catalina (10.15) with TB102 setup as IMAP. When I add a column or change their left to right sequence or change which columns are displayed -- any such changes to the Inbox or any other mailbox -- the changes disappear after going to another mailbox and then returning to the mailbox that was changed.

For example, with Inbox selected, clicked the "Select columns to display" button and added Recipient by checking it in the dropdown list. As expected, Recipient immediately appeared in the Inbox window. Then I switched from Inbox to Sent mailbox. Upon switching back to Inbox, the Recipient column was momentarily present, but a second later the window self-refreshed and Recipient disappeared. At this point the "Select columns" dropdown showed Recipient to be unchecked.

This is a brand new install and setup of TB on a brand new internal drive partition on a 2012 Macbook Pro.

Maybe there is a Config I can modify? Can anyone replicate this issue? All suggestions appreciated.

Thanks. at

Hi TB supporters, Running MacOS Catalina (10.15) with TB102 setup as IMAP. When I add a column or change their left to right sequence or change which columns are displayed -- any such changes to the Inbox or any other mailbox -- the changes disappear after going to another mailbox and then returning to the mailbox that was changed. For example, with Inbox selected, clicked the "Select columns to display" button and added Recipient by checking it in the dropdown list. As expected, Recipient immediately appeared in the Inbox window. Then I switched from Inbox to Sent mailbox. Upon switching back to Inbox, the Recipient column was momentarily present, but a second later the window self-refreshed and Recipient disappeared. At this point the "Select columns" dropdown showed Recipient to be unchecked. This is a brand new install and setup of TB on a brand new internal drive partition on a 2012 Macbook Pro. Maybe there is a Config I can modify? Can anyone replicate this issue? All suggestions appreciated. Thanks. at

All Replies (5)

tuckfoot
tuckfoot Question owner
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Hi Mac TBird users out there -- This is the OP writing.

I was hoping someone would respond, if only to say they do or do not have the same problem in TB. Takes exactly 15 seconds to find out!

Thanks again. at

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Do you still see this issue when using version 102.2.0 and Thunderbird started in troubleshooting mode https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird ?

tuckfoot
tuckfoot Question owner
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Hi Wayne — Yes, the issue persists in 102.2 in troubleshooting mode. Thanks for your input.

Are you able to replicate the issue in MacOS?

mozz1
mozz1
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Hello.

I don't have a resolution for you, but I wanted to jump in and say that I am seeing the exact same behavior with Thunderbird 102.2.0, running on Kubuntu 22.04 LTS. I was also seeing it on 91.11.0, which is the current version in the Kubuntu repository. I upgraded solely as a troubleshooting step for this, but it didn't help.

My thread is here, if you would like to see the specifics of my problem, along with suggestions and the result of my trying them:

https://support.mozilla.org/en-US/questions/1386480

Thanks, -Wade

tuckfoot
tuckfoot Question owner
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Hi Mozz1,

Thanks for supplying the complete thread of your investigation.

Now this is getting very interesting -- You wrote that your main email account uses SmarterMail. Mine does too! SmarterMail is the default interface used by my web hosting service, which controls the account I access in Thunderbird.

My next call is going to be to tech support at my host service, a company called Media3.net

I have never asked them about this issue. Maybe.....