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firefox not proccessing backup file

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hi im trying to get my bookmarks back after a full system wipe on my computer i saved all my items i needed to back up but now after reinstalling firefox and going to import my sqlite file to restore my bookmarks im met with the prompt saying Unable to process the backup file.

hi im trying to get my bookmarks back after a full system wipe on my computer i saved all my items i needed to back up but now after reinstalling firefox and going to import my sqlite file to restore my bookmarks im met with the prompt saying Unable to process the backup file.
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Hi zachzariwny, Make sure the bookmarks backup file is a .jsonlz4, .html or .json file.