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I can't log on to my account

  • 1 reply
  • 0 have this problem
  • 11 views
  • Last reply by christ1

kim.rasmussen
kim.rasmussen
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In my plan to update my PC, I accidentally removed my Thunderbird account, when I want to create my email again, I am told that it already exists. Is there a method to log into my old account, on the newly installed Thunderbird? Thanks in advance. Kim

In my plan to update my PC, I accidentally removed my Thunderbird account, when I want to create my email again, I am told that it already exists. Is there a method to log into my old account, on the newly installed Thunderbird? Thanks in advance. Kim

All Replies (1)

christ1
christ1
  • Top 25 Contributor
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I accidentally removed my Thunderbird account

Please be more specific about what exactly you did.

Is there a method to log into my old account, on the newly installed Thunderbird?

Maybe. Do you have a recent backup of your Thunderbird profile?

Open your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the "Copy text to clipboard button" and paste the information into your reply.

Look for Profiles and click about:profiles. Post screenshot(s) with all profiles shown. https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem