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Discover credit card log-in won't work

  • 2 replies
  • 0 have this problem
  • 16 views
  • Last reply by cor-el

ccwilke
ccwilke
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Saturday, when I tried to check my Discover credit card account online, it needed to send me a verification code via text. I entered the code and everything worked OK. I understand that, from time to time, this needs to happen for security purposes. The last text I got this message from Discover for this was back in February.

But then, on Sunday, I got the same message. But this time, I never received the code. I waited about 10 minutes, then asked for a different code to be sent. I never got this one either. I called Discover, and they tried a few things & eventually verbally gave me a verification code. This worked and I logged in just fine.

On Monday when I logged in, again I was told that they needed to sent me another verification code. I didn't have time to deal with it, so I moved on.

Today, again it required a verification code. I didn't receive the text, waited 10-12 minutes or so, and requested a 2nd code. I never got this on either. I called Discover again, and was connected to their tech support people. We tried several options, then they suggested that I try using a different browser. I also have AVG on my computer. I tried that and got through to my Discover account instantly. They then suggested that I contact you to figure out what the problem is. After I got off the phone with them, I used AVG to log in and out of my Discover account maybe 5-6 times and never had any problem.

Can you figure out why my Discover account isn't working with Firefox? I am currently using version 103.0.2. Firefox has been my primary web browser ever since I got my first computer in March 2000, and this was then known as Netscape Navigator 3.??? I have never had any issue like this with any website I have used until this problem started with Discover.com.

THANKS!

Saturday, when I tried to check my Discover credit card account online, it needed to send me a verification code via text. I entered the code and everything worked OK. I understand that, from time to time, this needs to happen for security purposes. The last text I got this message from Discover for this was back in February. But then, on Sunday, I got the same message. But this time, I never received the code. I waited about 10 minutes, then asked for a different code to be sent. I never got this one either. I called Discover, and they tried a few things & eventually verbally gave me a verification code. This worked and I logged in just fine. On Monday when I logged in, again I was told that they needed to sent me another verification code. I didn't have time to deal with it, so I moved on. Today, again it required a verification code. I didn't receive the text, waited 10-12 minutes or so, and requested a 2nd code. I never got this on either. I called Discover again, and was connected to their tech support people. We tried several options, then they suggested that I try using a different browser. I also have AVG on my computer. I tried that and got through to my Discover account instantly. They then suggested that I contact you to figure out what the problem is. After I got off the phone with them, I used AVG to log in and out of my Discover account maybe 5-6 times and never had any problem. Can you figure out why my Discover account isn't working with Firefox? I am currently using version 103.0.2. Firefox has been my primary web browser ever since I got my first computer in March 2000, and this was then known as Netscape Navigator 3.??? I have never had any issue like this with any website I have used until this problem started with Discover.com. THANKS!

All Replies (2)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Correct me if I'm wrong , but It sounds like your only issue is that you didn't get the code. I've been with Discover for more than 20yrs have no issue signing in. see screenshot

Modified by jonzn4SUSE

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check for issues with Total Cookie Protection.

Detail like websites remembering you is stored in cookies, so make sure you aren't clearing important cookies.

You can use these steps to make a website recognize and remember you.

  • create a cookie allow exception with the proper protocol (https:// or http://) to make a website remember you

You can check that you aren't clearing important cookies.

  • using "Delete cookies and site data when Firefox is closed" to clear cookies keeps cookies with an allow exception
    in 102+ version toggling this setting makes changes to the "Clear history when Firefox closes" settings and those settings prevail
  • using "Clear history when Firefox closes" in Firefox 102+ honors exceptions and keeps cookies with an allow exception, previous versions removed all cookies

Make sure to keep the "Site settings".

  • clearing "Site settings" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Exceptions"
  • Settings -> Privacy & Security
    Firefox will: "Use custom settings for history":
    [X] "Clear history when Firefox closes" -> Settings