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unable to login google account

  • 2 replies
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  • Last reply by jonzn4SUSE

shoaib
shoaib
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i am on 64-bit linux mint20.3 i am unable to login into my google account (i am using 2-step verification on google.) just downloaded the firefox 104 version. a popup window appears on the window saying "accounts.google.com wants to authenticate you using a registered security key. you can connect and authorize one new, or cancel." but there is only Cancel button no Ok button. also i am using 'recovery key' and 'Two step authentication' methods in my firefox account. what to do? thanks.

i am on 64-bit linux mint20.3 i am unable to login into my google account (i am using 2-step verification on google.) just downloaded the firefox 104 version. a popup window appears on the window saying "accounts.google.com wants to authenticate you using a registered security key. you can connect and authorize one new, or cancel." but there is only Cancel button no Ok button. also i am using 'recovery key' and 'Two step authentication' methods in my firefox account. what to do? thanks.
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jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
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Can you access your account on your phone and turn the feature off? I turned the 2-step process on and it prompts me on my phone to verify and I was able to get in using the feature.

Modified by jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
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Just updated to 104 and not seeing that prompt from Firefox. I would turn the feature off via your phone and try again.