Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Autoreply message from template shows embedded image code instead of image

  • 5 replies
  • 1 has this problem
  • 13 views
  • Last reply by david

more options

Hi My signature uses a small embedded logo. When I send an email, the recipient sees the logo as intended. I created a template using the same signature to be used in an out-of-office autoreply. In that case, the recipient sees the code of the logo at the bottom instead of the logo. How can I fix that? There is also a line on top of the autoreply that describes the content of the email "--------------H5HaZtinLTrOeSW0fcpd9VMM Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit ". How can I remove that line? I do not see why an autoreply would not work as a normal email...

Hi My signature uses a small embedded logo. When I send an email, the recipient sees the logo as intended. I created a template using the same signature to be used in an out-of-office autoreply. In that case, the recipient sees the code of the logo at the bottom instead of the logo. How can I fix that? There is also a line on top of the autoreply that describes the content of the email "--------------H5HaZtinLTrOeSW0fcpd9VMM Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: 7bit ". How can I remove that line? I do not see why an autoreply would not work as a normal email...

All Replies (5)

more options

The code is possibly different. You might look at the code in your signature and compare to your reply code. Showing a screenshot of your HTML may also help. I suggest a screenshot because posting the actual HTML often doesn't show correctly.

more options

Hi Thank you David. I have attached the screenshot of the HTML including the beginning of the embedded logo in base64 (SS1) What I do not understand is why an html email I sent is fine (ss2) but not the autoreply (ss3) which includes the same signature. Paul

more options

OK, I have a dislike for CIDs, partly because they aren't consist in delivery. and your src statement may work, but I'm uncomfortable seeing it tied to email id format. Much of that is my lack of experience with CID, not that they're right or wrong. I would suggest building the sig with Thunderbird so that the HTML is similar to my attachment here. Or, put the img on the website and use simple HTML link to include it for recipient.

more options

Again thank you David. Another acronym I am not familiar with... CID? "I would suggest building the sig with Thunderbird so that the HTML is similar to my attachment here" No attachment received... please explain. I think I tried that before but then the whole signature is embedded which means a lot of code and bigger size compare to just a logo and some text... is that better? "Or, put the img on the website and use simple HTML link to include it for recipient" that might noit show in recipient email as external image are not showing by default. Not an option for me.

more options

My attachment is there online in the thread. Not sure, but I think the CID and the embedded approach are approx the same size, as both have the image embedded.