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I can't create desktop shortcuts on Firefox

Frank Valencic
Frank Valencic
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When I try to drag and drop from the 'lock box' icon to the desktop, I get an anti sign (circle with a diagonal line through it). I don't know why I can't just drag it to my desktop like I did in the past.

I've tried every help article/topic I could find and it still wont work!

HELP!!

When I try to drag and drop from the 'lock box' icon to the desktop, I get an anti sign (circle with a diagonal line through it). I don't know why I can't just drag it to my desktop like I did in the past. I've tried every help article/topic I could find and it still wont work! HELP!!
Attached screenshots

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user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
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Have you seen this article?

Drag and Drop errors with Firefox - How to Fix https://support.mozilla.org/en-US/kb/windows-administrator-launcher-process-error-fix