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TB 102.2.0 claims my Inbox is empty; repair index fails.

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  • Last reply by guenthpw

david.n.lombard
david.n.lombard
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I updated my F36 system. Sadly for me, TB 102.2.0 was installed. I access my gmail account via pop. TB102 now claims my Inbox only contains the last few downloaded messages. I tried to repair the index file in folder properties. No change was observed. The Inbox file /per se/ appears to be intact.

I tried to copy a backup version of Inbox.msf from a backup taken before the update to TB102 into the directory. Once I restart TB102, it still only shows the same last few messages.

Many of the vast number of messages on TB102 problems suggest the profile.ini may be problematic--it is identical to the file in the backup taken just before the upgrade.

I have since uninstalled TB lest is cause further damage.

Please advise.

I updated my F36 system. Sadly for me, TB 102.2.0 was installed. I access my gmail account via pop. TB102 now claims my Inbox only contains the last few downloaded messages. I tried to repair the index file in folder properties. No change was observed. The Inbox file /per se/ appears to be intact. I tried to copy a backup version of Inbox.msf from a backup taken before the update to TB102 into the directory. Once I restart TB102, it still only shows the same last few messages. Many of the vast number of messages on TB102 problems suggest the profile.ini may be problematic--it is identical to the file in the backup taken just before the upgrade. I have since uninstalled TB lest is cause further damage. Please advise.

All Replies (3)

Wayne Mery
Wayne Mery
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Please check Tools > Dev Tools > Error Console for errors - post a screen shot of the logging during startup.

david.n.lombard
david.n.lombard Question owner
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Found some more info. EVERY message that had been in the Inbox before TB102 was installed was marked Expunged (0x8) in X-Mozilla-Status after TB102 started for the 1st time.

Through the magic of sed(8) I appended the post-TB102 Inbox contents to a copy of the backup file. This repaired Inbox is as it should have been. I deleted the Inbox.msf file, installed TB91.7.0, and started. Et voilà, the Inbox is once again correct. There were some duplicated messages in the post-TB102 section, but they were easily dealt with.

I have excluded Thunderbird from further updates.

Modified by david.n.lombard

guenthpw
guenthpw
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Wayne Mery said
Please check Tools > Dev Tools > Error Console for errors - post a screen shot of the logging during startup.

I got as far as the Error Console. But "logging during startup." is unclear. Do you mean "during TB startup" or "OS (Win11) startup?"

Confession: Less than two weeks ago, I had password issues within TB. From that moment on, I made one misstep after another. The biggest one was trying to re-install my two profiles without properly deleting the present ones.

So now I have lost many files in the Mail Folders, and I am receiving my mail simultaneously in the old and new folders. I don't know if I lost anything in the Local Folders.

Much of the message losses are because I tried to move, not copy, transferring the contents from the old folders to the new ones. Worse, in retrospect, I deleted the files in the old folders, and that is, I suspect when I lost those files in both directories.

Questions:

  1. See above. What "Startup" are you writing about?
  2. The error report I got now is longer than the screen height making a screen print problematic. Any tricks, if necessary?

Thank you

Peter W. Guenther [email removed from public] [phone# removed from public]

Modified by James