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Can't start

  • 1 reply
  • 0 have this problem
  • 5 views
  • Last reply by Terry

calumator
calumator
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When i attempt to start firefox it doesn't open or will instantly close and then close the error. It does give me a crash report, starting in troubleshoot mode does not change the outcome. I have reinstalled several times and don't know any other way to try to solve this.

When i attempt to start firefox it doesn't open or will instantly close and then close the error. It does give me a crash report, starting in troubleshoot mode does not change the outcome. I have reinstalled several times and don't know any other way to try to solve this.

All Replies (1)

Terry
Terry
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You can ask for help with a crash report (first link below) but you may save time by trying a new profile. You can do that with Firefox closed.

https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles#w_start-the-profile-manager-when-firefox-is-closed https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_what-information-is-stored-in-my-profile https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile