Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sent emails folder went missing with newest update

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by kvoth

more options

The sent emails from my primary email account disappeared after the latest update and now I can't save sent emails at all. The problem is probably because I had two folders for the same email address (kathy@onpasture.com). One appeared when I temporarily used Apple Mail for the account and it held any emails I sent using Apple Mail. I just let it sit there because I didn't know any better and it didn't seem to cause problems. The other was where all my sent messages went when I was using Thunderbird. That one is the one that has disappeared. I know that it is somewhere, because I can still see it on my iPad and on my Mac Laptop because I have not yet updated Thunderbird on those. It's only missing on my Mac desktop after the update.

I did go to the account setup and I tried changing the place where the emails went after being sent. The emails don't appear to be saved in "Sent" on the desktop with the updated Thunderbird. But they are being saved in the correct place on the iPad and Laptop.

There is a "folder" icon next to kathy@onpasture.com, while the other emails (I have 3 others) only have the little airplane icon next to them. I also tested them and the sent emails are going to the correct place to be saved.

I run on Macs. The desktop is version 12.5. My Thunderbird version is 102.3.0 (64 bit).

I think that's as much as I can tell you. I appreciate any help you can give.

Thanks so much!

Kathy Voth

Thanks for any feedback.

The sent emails from my primary email account disappeared after the latest update and now I can't save sent emails at all. The problem is probably because I had two folders for the same email address (kathy@onpasture.com). One appeared when I temporarily used Apple Mail for the account and it held any emails I sent using Apple Mail. I just let it sit there because I didn't know any better and it didn't seem to cause problems. The other was where all my sent messages went when I was using Thunderbird. That one is the one that has disappeared. I know that it is somewhere, because I can still see it on my iPad and on my Mac Laptop because I have not yet updated Thunderbird on those. It's only missing on my Mac desktop after the update. I did go to the account setup and I tried changing the place where the emails went after being sent. The emails don't appear to be saved in "Sent" on the desktop with the updated Thunderbird. But they are being saved in the correct place on the iPad and Laptop. There is a "folder" icon next to kathy@onpasture.com, while the other emails (I have 3 others) only have the little airplane icon next to them. I also tested them and the sent emails are going to the correct place to be saved. I run on Macs. The desktop is version 12.5. My Thunderbird version is 102.3.0 (64 bit). I think that's as much as I can tell you. I appreciate any help you can give. Thanks so much! Kathy Voth Thanks for any feedback.

All Replies (1)

more options

Hi again! The problem seems to have been solved by quitting Thunderbird and then starting it again. Sorry to have bothered you all! And thanks for all the good work on Thunderbird and Firefox and all the Mozilla things!

Kathy