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Upgrading from 91.13.1 to 102.4.0 - I am using POP. Lost my folders! I have a full backup of the 91.13.1 profile, but the current version doesn't show the folders.

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  • Last reply by Wylie1

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Upgrading from 91.13.1 to 102.4.0 - I am using POP. Lost my folders! I have a full backup of the 91.13.1 profile, but when I restore the backup to the current profile under the same profile name (my usual method for moving my data from computer to computer) the current version doesn't show the folders. How can I get them back?

The inbox and address book are there (but I also can't get the address bar to display either - a smaller problem).

Upgrading from 91.13.1 to 102.4.0 - I am using POP. Lost my folders! I have a full backup of the 91.13.1 profile, but when I restore the backup to the current profile under the same profile name (my usual method for moving my data from computer to computer) the current version doesn't show the folders. How can I get them back? The inbox and address book are there (but I also can't get the address bar to display either - a smaller problem).

Chosen solution

I'm pretty sure that TBird was not running when I did the backup.

In any case, after finishing the backup, I did the upgrade from old to new, and the resulting screen still shows no folders. That should have worked in any case.

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I would copy it back again, but only when thunderbird is not running. if profile is complete, all should be okay. if there are problems, the profile may have been created when thunderbird was running.

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Chosen Solution

I'm pretty sure that TBird was not running when I did the backup.

In any case, after finishing the backup, I did the upgrade from old to new, and the resulting screen still shows no folders. That should have worked in any case.