Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

newly downloaded thunderbird for email but all my local folders are missing

  • 2 replies
  • 1 has this problem
  • 6 views
  • Last reply by Toad-Hall

kcostis
kcostis
more options

dont know how to get my local folders and sub folders to appear

dont know how to get my local folders and sub folders to appear

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Do you mean Thunderbird updated and now the Folder Pane is empty - it looks all blank ?

I yes:

Error console is here: 'Tools' > 'Developer Tools' > 'Error Console' Open the 'Error Console' Post an image showing the contents of the Error Console.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Try this first: After posting the image showing contents of Error Console...

  • 'Tools' > 'Developer tools' > 'Error Console'
  • Clear the error console then close that window.
  • Menu icon > Help > More TRoubleshooting Information
  • Under 'Application Basics' about half way down is 'Profile Folders' - click on 'Open Folder'

It opens a new window showing the contents of the 'profile name' folder.

  • Exit Thunderbird now this is important.

delete the following files - note some files may not have been created

  • folderCache.json
  • folderTree.json
  • virtualFolders.dat
  • virtualFolders-1.dat
  • session.json
  • xulstore.json

This time I need you to start Thunderbird using 'Run as Administrator' - this is important.

  • Right click on the Thunderbird shortcut icon and select 'Run as Administrator'


If this fails:

  • 'Tools' > 'Developer tools' > 'Error Console'
  • Post image of Error Console