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Having changed host and mx, still old account messages pop up

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  • Last reply by david

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I changed the email host and mx records. I still get pop-ups saying https://box5673.OldProvider.com is requesting your username and password. How do I find the source of this message? I have deleted all accounts related to OldProvider. Or do I just wait and it will stop?

I changed the email host and mx records. I still get pop-ups saying https://box5673.OldProvider.com is requesting your username and password. How do I find the source of this message? I have deleted all accounts related to OldProvider. Or do I just wait and it will stop?
Attached screenshots

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Is an account remaining that was tied to that email host? Is there more than one account on your Thunderbird and did all messages come through? Click help>moretroubleshootinginformation, scroll down and you will eventually see a table that lists all accounts and their servers. That may show the affected account.

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Yes, it appears in the Task List of Troubleshooting Information. How do I cancel this task? There are several email accounts, but not this one. I have other accounts with the same domain, but not the same name@ part.

Type caldav Disabled true Read-only false iMIP Identity id1 Event Supported true Task Supported true Auto-Scheduling Supported false

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Okay. Next, click help>moretroubleshootinginformation and scroll down until you see a table of info with title of 'Mail and News Accounts' and see if that account is still listed. If it is, that indicates you have not deleted all components.

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The troublesome email address is not listed in 'Mail and News Accounts'. In fact, the @domain is only listed once on the page, under Task List.

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Well, I don't use the task feature, so cannot assist there, but at least you now know where the problem lies. Good luck.